Shipping policy

AIĀNA Aotearoa currently ships throughout New Zealand.

Orders are typically processed within 1–5 business days. During product launches, promotions, public holidays, or busy periods, processing times may be longer.

Once your order has been dispatched, you will receive tracking information where available. Delivery times are estimated and may vary depending on your location and courier services.

AIĀNA Aotearoa is not responsible for delays caused by courier providers, weather events, or circumstances outside of our control.

Please ensure all shipping information is correct at the time of purchase. AIĀNA Aotearoa cannot be held responsible for orders delivered to an incorrect address supplied by the customer.

If your parcel arrives damaged or if you experience any issues with delivery, please contact us as soon as possible so we can assist.

For shipping enquiries, please contact:

Email:aianaproducts@gmail.com

Thank you for supporting AIĀNA Aotearoa.